Companies that hire work-at-home agents to staff call centers for in-bound or outbound telephone customer service have different requirements for office equipment and space. As a general guide, these are some of the technical requirements for a home-based call center.
Telecommuter and Independent Contractor?
Work-at-home moms could be telecommuting employees or independent contractors. Each has it's own benefits and drawbacks.
Working Solutions
Hiring for temporary or project work, Working Solutions looks for home-based independent contractors to do data entry and call-center work for pay ranging from $7.20 to $30 an hour. Call center projects can include order processing, reservations, enrollments, customer service, sales, market research, technical support, etc.
Converges Home Agent Program
Virtual call center agents receive incoming calls and provide services that may include customer service, sales or technical support. Convergys offers paid training, and employees can select from applicable benefits that include paid time off and holidays, 401(k) plan, employee stock purchase plan, life insurance and medical, dental and vision coverage.
Speak Write
Hiring home-based typists throughout the United States and Canada to work as independent contractors, SpeakWrite requires a typing speed of 65 WPM.